BlokeBuilder

Refund & Cancellation Policy

Last updated 27 September 2026

We want every session to be worth what you paid. This policy explains how rescheduling, cancellations and refunds work. It sits alongside our Terms of Service and never takes away your rights under the Australian Consumer Law (see the last section).

Rescheduling

  • You can reschedule any booking yourself, free of charge, from your portal up to 24 hours before it starts.
  • Inside 24 hours, reply to your confirmation email or write to bookings@blokebuilder.com. We'll do our best to find you a new time at no cost, but we can't always guarantee one.

Cancelling a paid session

  • 24 hours or more before the session: cancel from your portal and you'll get a full refund of what you paid.
  • Less than 24 hours before: the session fee isn't refundable, because that time was held for you. Get in touch anyway, and if we can move you to another time we will.
  • No-show: if you don't join within 15 minutes of the start time and haven't let us know, the session counts as a late cancellation and isn't refunded.
  • Free calls (scoping, discovery and intro calls) cost nothing, so there's nothing to refund. Just cancel or reschedule so the time can go to someone else.

If we cancel or something goes wrong on our side

  • If we have to cancel or move your session, or a problem on our side stops it going ahead, you choose: a new time, or a full refund.
  • If you weren't happy with a session, tell us within 7 days at bookings@blokebuilder.com. We'll listen and put it right, which might be extra time on the problem or a partial or full refund.

Quoted and fixed-price projects

  • Projects such as Launch With Me, Finish My App, Done For You MVP and automations are delivered to a written quote you approve first. Under our Price Promise, that price doesn't change.
  • If you cancel a project partway through, you pay only for work already completed at the stages set out in your quote. Anything you've prepaid for work that hasn't started is refunded.

Monthly App Care

  • Cancel any time from your portal. Your plan stays active until the end of the month you've already paid for, and you won't be charged again.
  • We don't refund part-months, and included hours that aren't used don't roll over.
  • If you're ever charged by mistake, we'll refund it in full.

How refunds are paid

  • Refunds go back to the card or account you paid with, through Stripe. We process them within 5 business days of approving them, and your bank usually shows them within another 5 to 10 business days.
  • To ask for a refund, email bookings@blokebuilder.com with your booking reference (it's in your confirmation email and your portal).

Your rights under the Australian Consumer Law

Our services come with guarantees that can't be excluded under the Australian Consumer Law. For a major failure with the service, you're entitled to cancel and get a refund for the unused portion, or to compensation for its reduced value. You're also entitled to be compensated for any other reasonably foreseeable loss or damage. Nothing in this policy limits those rights.