BlokeBuilder

Privacy Policy

Last updated 27 September 2026

BlokeBuilder respects your privacy and handles personal information in line with the Australian Privacy Principles in the Privacy Act 1988. This policy explains what we collect, why we collect it, where it's kept and your rights. Questions? Email bookings@blokebuilder.com.

What we collect

  • Account details: your name, email address and password. Passwords are handled by Google Firebase Authentication, and we never see them in plain text.
  • Booking details you give us: mobile number, country, timezone, business name, project details, website or GitHub links, and any files or screenshots you upload.
  • Payment records: what you paid, when, and the payment status. Card details are handled by Stripe, so we never see or store your full card number.
  • Emails we send you and your replies to them.
  • Basic technical information needed to keep the site working and secure, such as the login cookie and your IP address (used to stop spam and repeated failed logins).

How we use it

  • To verify your email address, run your account and manage your bookings.
  • To send booking confirmations, calendar invites, reminders, payment requests and receipts.
  • To prepare for and deliver the sessions and work you book, and to contact you about them.
  • To meet our legal obligations, such as keeping financial records.

We only send you emails about your account and bookings. If you join a waiting list (for example the BlokeBuilder Academy), we'll only email you about that, and you can ask to be removed at any time. We never sell your information.

Cookies

We use the cookies needed for the site to work, such as the one that keeps you logged in.

We also use Google Ads cookies to measure our advertising: they tell us when someone who clicked one of our ads goes on to send a price request or book a call, and let us show our ads again to people who have visited the site. When you send a price request or make a booking, your email address and phone number are scrambled (hashed) in your browser and matched by Google to measure ad results ("enhanced conversions"). Google does not receive them in readable form, and we never sell your information. You can turn off personalised ads at adssettings.google.com, or block cookies in your browser.

Who we share it with, and where it's stored

We share your information only with the service providers we use to run BlokeBuilder, and only as much as each one needs:

  • Google (Firebase and Google Cloud): accounts, database and file storage, stored in the United States. Video sessions run on Google Meet.
  • Amazon Web Services (SES): sends our emails from Sydney, Australia.
  • Stripe: processes payments, in Australia and the United States.
  • Vercel: hosts the website, including in the United States.
  • Google Ads: measures our advertising, as described under Cookies.

Because some of these providers store data overseas, your information may be held outside Australia, mainly in the United States. We choose well-known providers with strong security and privacy commitments. By using BlokeBuilder you consent to this.

How we keep it safe

  • Everything is sent over encrypted (HTTPS) connections. The database can't be reached directly from the internet, and the admin area needs Google sign-in plus a second-factor code.
  • Please never send passwords, private keys, seed phrases or secret API keys. If you upload one by mistake, tell us straight away and change that key. We'll delete the file.

How long we keep it

We keep your account and project information while your account is open. Payment and booking records are kept for at least 5 years, because Australian tax law requires it. You can ask us to delete your files, or your whole account, at any time. Anything we're not legally required to keep will be deleted.

Your rights

  • You can ask for a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it.
  • Email bookings@blokebuilder.com and we'll respond within 30 days.
  • If you're not happy with how we've handled your information, tell us first and we'll try to fix it. If we can't resolve it, you can complain to the Office of the Australian Information Commissioner (oaic.gov.au).

Changes to this policy

We may update this policy from time to time. The date at the top shows the latest version.